How do I find failed webhooks and resend them?

Modified on: Sat, 5 Sep, 2020 at 1:06 PM

This article covers 

My webhook failed. But I couldn’t see any failed events on my Chargebee site.

How to resend a failed webhook event?


Summary


Webhooks fail for a number of reasons: Timeouts, Unauthorized access, when requests are redirected, etc. To know more about this, refer to this article


A webhook failure in Chargebee can be identified with the below options:


Option

How to resolve it?

  1. A webhook failure email received from Chargebee

  • Check the webhook endpoints

  • Update webhook credentials and resend the webhook

  1. Using Webhook Statuses in Chargebee from Events 

Check the reason for the last call failure and resend the webhook


Note: If you do not find any webhook listed under Events, the webhook will be rescheduled later as per the retry schedule


Here’s the screenshot of the filter you can apply directly from Chargebee Dashboard, Logs > Events,

Chargebee’s Leap UI : Logs > Events


To resend a failed webhook


Make sure you have resolved the errors (or) updated the webhook credentials and

> Choose the webhook that failed (refer to the above image)

> Go to Resend webhook from the Actions panel to the right

> Click Select webhook

> Click Resend



Related articles and Documentation

I received a webhook failure email from Chargebee. How to fix this?

How would I know if the configured webhook URL in my Chargebee site is failing?

K
Kirthiga is the author of this solution article.

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