Summary

Chargebee allows you to capture the cancellation reason as feedback when your customers cancel their subscriptions from the customer portal. This feedback is stored as a comment under the respective subscription. You can access this feedback from the UI or via API.

To obtain the feedback to a canceled subscription,

1. Open the Subscriptions details page,  scroll down to the Comments and Attachments section, and view the feedback. To export these, refer to this article. 
   
   

2. You can use Chargebee's API, using the Subscription Id called List Comment API (Filter parameter: entity_type= Subscription, entity_id= Id of Subscription). 

Note: There is no instant email notification setup that will include customer feedback.

Related articles and Documentation

Is it possible to create a subscription in the Canceled state?

What happens when I schedule a cancellation?