Scope
Organization Address not getting updated in invoices
Why do I see my old organization address in spite of adding a new address?
Summary
By default, the address of your organization can be added/updated on Business Profile, but there is a section that gives you a way to choose how it appears on the PDFs which is available under Invoices, credit notes, and quotes settings.
From this setting, If you have the address updated under Custom, then the address updated here takes precedence over the address updated under Business Profile to display the address on the PDF. To update the address either change the address format to the Single line, or Expanded from Custom by navigating from Settings > Configure Chargebee > Invoices, credit notes, and quotes.
Solution
To display the address of your organization on the customer invoices, you can add or update your organization address under Settings > Configure Chargebee > Business Profile.
Note that, if you have configured the inclusive tax rate under your tax settings, the organization address cannot be changed. This is because the tax rates are computed based on the organization's address country.
Organization Address Format
If the address of your organization has been added to your profile, this section gives you a way to choose how it appears on the PDFs.
You may choose between the following:
- Expanded: The address is displayed as a neat block with each part on a new line.
- Single Line: The address is laid out like a sentence.
- Custom: Gives you more precise control over the layout. You may edit the text directly or use Mail Merge fields that show up on clicking Show Address Fields. Mail Merge fields are special tags that refer to individual parts of an address. When you use a Mail Merge field, it gets replaced on the PDF with the part of the address that it refers to. This way, when the organization address is changed, the Organization Address Format on the PDF is automatically updated with the new information.
From this setting, If you have the address updated under Custom, then the address updated here takes precedence over the address updated under Business Profile to display the address on the PDF. To update the address either change the address format to the Single line, or Expanded from Custom by navigating from Settings > Configure Chargebee > Invoices, credit notes, and quotes.
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