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Created a new plan under the same currency but still, the price point is not showing in the list of plans when changing a subscription. Why? 

Summary

While changing or updating a subscription by upgrading or downgrading the existing plan, if you are not able to find the plan price point of the existing plan, then there are three reasons how this can be possible, 

1) Currency of the plan 

2) Not belonging to the same Product Family 

3) Price point amount is not set

Solution

You will not be able to find the required plan price point in the list of plans while changing or updating a subscription if the following conditions are not met

 1) Currency of the plan price point and the currency of the existing plan in the subscription should be the same. This is an expected behavior that if the currency of the existing plan of the subscription is in USD then you only can upgrade or downgrade it to other plans in USD only. 

2) The plan should be belonging to the same Product Family that the existing subscription plan is from.

3) Price point amount is not set. Sometimes we miss setting the price amount of the newly created price points so make sure to configure that. Only the plan price point will be shown in the list when the price amount has been configured for them.

Related articles and Documentation

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