Why I'm getting an error 'Subscription cannot be updated as it is scheduled for cancellation at end of current term'?

Modified on: Thu, 20 Oct, 2022 at 8:46 PM

Scope

I cannot schedule a subscription change at the end of the term while it's scheduled cancelation.

Can't we schedule cancellation and subscription changes at the end of the term?

Why I'm getting the error 'Subscription cannot be updated as it is scheduled for cancellation at end of the current term?


Summary

By default, when a subscription is scheduled to cancel at the end of the term or on a specific date, you cannot schedule a subscription change on the same date via UI or API. However, either you can schedule any changes prior to the subscription cancellation date or cancel or change the subscription cancellation schedule. 


Solution

Remove Schedule Cancellation via UI

You can 'Remove Schedule Cancellation' from 'Subscription Index Page > Subscription details page'



Modify Subscription Change Schedule via UI

Navigate to the Subscription Index Page > Subscription details page > Edit Subscription > Apply Changes > Choose the date before the subscription scheduled cancellation by choosing Immediately or 'On Specific date'. 



Note: If you cannot find 'On Specific date' option, refer to this link


Remove Schedule Cancellation via API

Refer to this link to remove scheduled cancellations using API


Modify Subscription Change Schedule via API

Refer to this link to change the scheduled subscription change or refer to this link to remove scheduled changes


Related Articles

Effect of “Edit trial end date” on Billing Cycles of a subscription

Can I get an automatic notification with the cancellation reason when a user cancels a subscription?

How do I change my subscription status from Non-Renewing to Active?

I am not able to refund my customer when I schedule a cancellation



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