Scope
I am unable to delete an in progress transaction from Chargebee UI.
Solution
When there’s an In-progress transaction that you would like to delete, we can perform the backend action from our end. Please write to support@chargebee.com with the transaction ID from Chargebee ( starts with txn_ ).
The transaction should not be associated with any invoice in Chargebee. If so, please remove the transaction at the invoice level using the following steps: https://support.chargebee.com/support/solutions/articles/238216-how-to-remove-the-payments-linked-to-an-invoice-
Once deleted, this would be treated as a hard delete and the transaction information will not be synced into any of our downstream systems like the Accounting system. In that case, please be informed that you might have to manage data inconsistency due to the deletion of the transaction manually at your end
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