This article covers 

How to manually sync the status for in-progress transactions?

How to settle Direct Debit transactions that are in progress in Chargebee but are settled at the Gateway?

Summary 

For ACH payments, In some unprecedented cases, their status does not get updated in Chargebee due to some delays in receiving it from the gateway. To settle them use Sync status for transactions bulk operation.

Solution

For ACH payments, In some unprecedented cases, their status does not get updated in Chargebee due to some delays in receiving it from the gateway. 

In order to find out such transactions, navigate to Logs->Transactions->
Add the filter- Status is In Progress.

You can export this list of transactions and filter the ones that are more than 5 days old.

To settle them, navigate to Settings ^<* Import & Export data ^<* Bulk operations ^<* Transactions ^<* Sync status for transactions. This action should make these transactions have the status updated from the Gateway end.

• On the following screen, download the sample CSV.
• The CSV has just one column. Add the transaction IDs that you want to settle in this file. The transaction ID is of the format txn____ (You can get this from the file you exported and filtered).
• Once added, upload this csv on the same screen. The transaction will be settled.

Note: Please note that this operation is only supported for Authorize.Net ACH or Stripe ACH or GoCardless transaction.