How to manually sync status for in-progress transactions?

Modified on: Mon, 3 Oct, 2022 at 3:45 PM

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How to manually sync status for in progress transactions?


Summary 


For ACH payments, In some unprecedented cases, their status does not get updated in Chargebee due to some delays in receiving it from the gateway. To settle them use Sync status for transactions bulk operation.


Solution


For ACH payments, In some unprecedented cases, their status does not get updated in Chargebee due to some delays in receiving it from the gateway. 

To settle them, navigate to Settings >> Import & Export data >> Bulk operations >> Transactions >> Sync status for transactions. This action should make these transactions have the status updated from Gateway end.





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