How do I revert back offline refund to an online refund?
How to process an offline refund to an online refund that was initiated accidentally?
Do we have an option to transfer the incorrect offline refund to online?
In order to process the recorded offline refund to an online refund, we need to delete the Transaction and the Credit Note issued for the offline refund and then we can revert back to the same payment and process an online refund.
Note: This is applicable only if the initial payment source was online.
Navigate to Logs >> Transactions
(or) you can navigate to the Invoice Details Page then scroll down to the Credit Note Issued section and click on the ellipsis (...) then select Details
Then under the Credit Note detail page, scroll down to the Refunds and Allocations section and click on (...) then select Details
Now, you can click on the ‘Delete’ button to remove the offline refund.
This refund will be added to the ‘Refundable credit Note’ which can be used to refund or apply the payments for future transactions.
Further, you need to delete the Credit Note from the Invoice details page. Then scroll down to the Credit Note Issued section and click on (...) then select Details
Now, you can delete the Credit note from the ellipsis button.
Finally, you should be able to process an online refund.