Pay Now or hosted page link shows no outstanding invoices even though there are outstanding invoices.

Modified on: Wed, 3 Aug, 2022 at 12:32 PM

This article covers 

Collect Now hosted pages and pay now link doesn't show outstanding invoices

You have no unpaid invoices alert even when there is an outstanding invoice.

Error: You have no unpaid invoices


Summary  


This issue occurs only when the preferred currency and the Invoice currency are different. If the invoice currency is USD and the customer’s preferred currency is GBP or any other currency.


Solution


You will get this error if the preferred currency and the Invoice currency might be different. If you have a customer who has invoices with 3 different currencies, USD, GBP, and EUR Currency. And if the preferred currency is USD, if they open the pay now link for an invoice in GBP, they will get this error message.



To sort this out navigate to the Customer Record in Chargebee to change the preferred currency to GBP, or you can update the account without the preferred currency. Now if they view the same pay now link that should have the details of the invoice.

Note: If you do not choose the preferred currency, then the pay now link will consist of all currencies


Related articles and Documentation

How to collect payments for unpaid invoices?

How to add Pay Now link in emails?

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
×