Customers & Subscriptions Subscription Management

How to filter the list the plans in cancelled state by source? Where can I view the source?

Modified on: Wed, 4 Jan, 2023 at 8:40 AM

Scope

Filtering canceled plans by source

List of cancelled plans by source via API

How to check the source of a subscription cancellation?

Summary


Event logs of your customers and subscriptions can be found in the Events section. You can filter canceled subscriptions by a source under the Events Index Page. You can also achieve this using API.





Solution

Chargebee UI:


Navigate from  UI under Logs > Events then 

  1. Add filter as Event Type > Subscription Cancelled. 

  2. Add another Filter as Source > Choose a Source or a list of sources, you want to filter and you can get the results respectively.

API:


You can retrieve a list of events using the List Events API. Choose the Product Catalog version of your site to use the fetch the relevant API. 


Note: Only events that are less than 90 days old will be retrieved


Event parameter:

event_type[is]= "subscription_cancelled"

For multiple events:

Supported operators : is, is_not, in, not_in

event_type[in]="["subscription_cancelled", “subscription_cancellation_scheduled”]"


Source Parameter:


source[is] = "admin_console"


Possible values are : admin_console, api, scheduled_job, hosted_page, portal, system, none, js_api, migration, bulk_operation, external_service.


Supported operators : is, is_not, in, not_in




To view the events of a subscription


Open the respective subscription and go to History section. 


Related Articles:

Can I filter events for a specific customer using API?

How to find which team member performed a certain activity on the Chargebee app?

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
×