Customers & Subscriptions Subscription Management

How to filter the list the plans in cancelled state by source? Where can I view the source?

Modified on: Thu, 4 May, 2023 at 5:50 PM

Scope

Filtering canceled plans by source

List of cancelled plans by source via API

How to check the source of a subscription cancellation?

Summary


Event logs of your customers and subscriptions can be found in the Events section. You can filter canceled subscriptions by a source under the Events Index Page. You can also achieve this using API.


Solution

Chargebee UI:


Navigate from  UI under Logs > Events then 

  1. Add filter as Event Type > Subscription Cancelled. 

  2. Add another Filter as Source > Choose a Source or a list of sources, you want to filter and you can get the results respectively.

Note: On the recent UI enhancement you can now scroll the index pages - Customers, Subscriptions, Invoices, and Credit Notes vertically. Earlier, the pages will be paginated which may prolong your search however with the new enhancement as you scroll down the list it will load all other data in a single page as highlighted below on the screenshot. Refer to this link for more information. 


API

You can retrieve a list of events using the List Events API. Choose the Product Catalog version of your site to use the fetch the relevant API. 


Note: Only events that are less than 90 days old will be retrieved


Event parameter:

event_type[is]= "subscription_cancelled"

For multiple events:

Supported operators : is, is_not, in, not_in

event_type[in]="["subscription_cancelled", “subscription_cancellation_scheduled”]"

Source Parameter:


source[is] = "admin_console"


Possible values are : admin_console, api, scheduled_job, hosted_page, portal, system, none, js_api, migration, bulk_operation, external_service.


Supported operators : is, is_not, in, not_in



To view the events of a subscription


Open the respective subscription and go to History section. 


Related Articles:

Can I filter events for a specific customer using API?

How to find which team member performed a certain activity on the Chargebee app?

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