To get accustomed to the event contents from Chargebee UI and to decide if the customer is owed credits, you will need to follow the steps:
- Navigate to the Subscription.
- Select the Subscription that needs to be verified
- Scroll down to the History section where you will find the Events tab.
- From here, open the line item for “Subscription activated”
- Select “Show V2 Content”
- From here, you can use the following fields to identify if this subscription should have the credits applied:
- Coupon – The coupon field will be visible and would reflect the coupon you applied for this Plan.
- Invoice – Refer to the “status”.
- Refer to this video.