How to edit the cancelled subscription message displayed on the customer portal? : Chargebee Help Center

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Summary

You can customize the field labels and messages displayed in the Checkout Pages and Self-Serve Portal under the Labels section.

To edit the default Cancelled message displayed on the customer portal navigate to Chargebee Dashboard,

> Settings

> Configure Chargebee

> Checkout and Self serve portal

> Labels
> Select and edit the “CANCELLED. Your subscription has been cancelled. Contact us to reactivate your subscription” label
> Click Apply

> Click Publish

Note:

You can add a new label by clicking on the +Add more copy/text option
If you are looking to copy-paste your label message apply Paste without formatting or Paste as plain text as your message copy might include character space which exceeds the maximum label count and throws an error.