How to automatically collect payments for unpaid invoices once the payment method is added?

Modified on: Wed, 29 Jul, 2020 at 1:10 PM

Summary


When invoices are generated without a payment method available, the invoices remain in the Payment Due status and the payment has to be recorded manually, using the Record Payment option.


If the customer adds their payment method after the invoice is generated, the Attempt payment collection when payment method is added setting can be enabled, which allows the system to automatically collect payment for the latest invoice generated.


Points to note:

1. Only payment for the latest invoice will be collected.

2. This applies to only recurring invoices, and not one-time invoices.


For older invoices, the Collect Now option can be used to charge the customer’s payment method.


Solution


To enable the Attempt payment collection when payment method is added setting, go to:


  • Settings
  • Configure Chargebee
  • Billing LogiQ
  • Enable the option Attempt payment collection when payment method is added
  • Update Billing Rules


Once enabled, this rule will apply to any new invoices generated in the future.


Related articles & documentation


My customer has added a payment method but they are not being charged automatically for payments. Why is this happening?

 



M
Michel is the author of this solution article.

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