My customer issued a check for their subscription and it bounced. What should I do?

Modified on: Fri, 27 Sep, 2019 at 12:07 PM

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How do I handle check reversals?



When a payment is collected via check and if the check bounces, you can use the Reverse Transaction option on the web interface. 


While using this option, the following points should be considered:


  1. If the payment has been applied to an invoice, the payment should be removed from the invoice. This can be done using the Remove option.


  1. You would then have to use the Reverse Transaction option to mark a reversal against the transaction.


  1. A new reversal transaction will be created. This transaction will be applied to the existing transaction and the unused amount will be removed.


Here’s a video for reference.



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