Summary
This article delineates the difference between NOT PAID and PAYMENT DUE invoices.


NOT PAID INVOICES

An invoice is marked as Not Paid when the payment has not been received. No further attempts will be made on this invoice. An invoice is also marked as Not Paid if a direct debit transaction fails.
 
 PAYMENT DUE INVOICES

An invoice is marked as Payment Due when a charge has been attempted but has failed. Chargebee will continue to retry the charge based on the dunning settings. You can also choose to collect the payment immediately by clicking on the Collect Now button. An invoice is also marked as Payment Due when payment collection via direct debit is in progress.

Note: Total Amount due for a specific customer
We have updated our summary box to provide a more streamlined and elegant user experience. With this upgrade, hyperlinks have been added to the summary box, allowing users to easily access related information. The Total Amount Due on Summary Section is available at the top of the Customer details page which provides a total amount due of a customer and hyperlink that directs to the details. Refer to this link for more details.