This article covers:

Issuing a refund

Checking invoices and transactions for refund



Initiating a refund:

You can initiate a refund from a customer’s invoice to their card(or payment method) from your Chargebee account. To make a refund, navigate to the invoice details page and click on the Refund button on the Actions panel on the right.



Checking the refunded amount:

When you refund an invoice, a credit note gets created for the invoice and the transaction linked to the invoice is marked as “Invoice refunded”.


To check if the refund was successful, here are the steps to check the refund details:


  1. In the invoice details page, under the Credit Notes Issued section, you will see the credit issued details with the reason for the refund.

  2. Click on the Credit Note ID link and you will be redirected to the Credit Note page



  1. The credit Note status will be set at “Refunded” and the refund amount details will appear below.




  1. You can also check the transaction details by clicking on the transaction ID link. The transaction type is set to “Invoice Refunded”.

  2. You can also verify if the refund was successful at the payment gateway using the “Gateway Transaction ID” field available in the transaction details page.




Related articles and documentation:

Refunds

Invoices

If you have further questions regarding this, please feel free to reach out to support@chargebee.com.