This topic is to address the following questions.
You have unauthorised charges on your card/bank.
You are charged even though your subscription(s) are cancelled.
You are being charged but not receiving the service/product.
Chargebee is a subscription management system which will handle all recurring billing, invoicing and user lifecycle management.
Chargebee works on top of payment gateways and provides an integration with them to automate payments so that charges are automatically charged based on the subscriptions renewal date. Like Chargebee the payment gateway is a separate platform that merchants use to process payments.
Chargebee, as a service provider, are not authorized to edit or make changes to end-customer (like yourself) records/subscriptions.
Try reaching out to the merchant as they are the people charging you and can help you out.
Contact your Bank to raise a dispute or block charges to form the respective merchant.
If all else fails reach out to Chargebee Support team.
Our team will help you contact the merchant if we are unable to connect we will ensure that you are not charged in the future.
Chargebee will not take responsibility for charges that have been processed.
When we contact the merchant, we allow 5-7 business days from the date you contacted us, before we can take action.
If your renewal date is within this period, you will be charged again, and you will need to take this up with your bank.