This article covers:
Where is the help and support of Chargebee?
What is the Chargebee support email address?
You can contact Chargebee support through our AI bot, IRIS which is available on the support portal as well as within the Chargebee app.
Iris will help you with all the documents and FAQ articles related to Chargebee's features. You can also create a ticket through Iris or write to firstname.lastname@example.org to get further assistance.
Iris in the support portal:
Iris - In-app:
If you have a question while navigating through your Chargebee account, simply click on the ‘Need Help?’ link on the menu bar (at the bottom left) and you will find links to
Ask Iris - the help bot - The AI bot that is connected to all the docs and FAQ articles of the product.
Help Documentation - extensive help documentation that covers all the features that Chargebee has to offer.
API Reference - extensive API-related documentation along with tutorials of all the Chargebee features.
support portal - the FAQs related to Chargebee.
Request a Callback. (available for Paid Chargebee plans)
Note: We also have live chat support option for paid plans.
Our Forum also helps you to discuss use cases and other requirements with our other customers - https://support.chargebee.com/support/discussions