This article also answers:

  • Can I generate credits for the unused subscription term if the customer cancels the subscription?
  • Is it possible to offer a full refund/credit when the customer cancels the subscription?


Yes, this is certainly possible. With Chargebee, you can opt to

  • provide a full credit,
  • prorated credit or
  • no credit to your customer for the unused subscription period, upon cancellation.

The credit generated for the customer can be refunded as given
 here. However, you can opt to retain that credit and add it on to another subscription if the customer has multiple subscriptions.

This feature is currently available via the API. If you use Chargebee's web interface alone, contact to set this up in your Chargebee site. 

More information on this is here