This article covers
How is tax calculated in Chargebee?
Can card address be used for tax calculation?
How are taxes calculated in Chargebee based on the address provided by the customer?
Summary
Order of address priority set by Chargebee for tax calculation:
Shipping address
Billing address
Solution
If your business mandates you to collect a shipping address, then you need to make sure that the shipping address fields are made mandatory in Checkout as shown in this video https://www.loom.com/share/dd9da16150804cbcab21cc67a7bd914b
Alternatively, if you do not collect a shipping address, you need to make sure that the Billing address fields are made mandatory at checkout so that the tax is then calculated based on the billing address provided.
Order of address priority set by Chargebee for tax calculation:
Shipping address
Billing address
Note:
If the customer has a shipping and billing address, then the shipping address will be considered for tax calculation.
Card address fields will not be considered for tax calculation. Only shipping or billing addresses will be taken into account for tax calculation purposes.
The tax calculation will occur only if you have configured tax rates on your Chargebee site. Please navigate to Settings> Configure Chargebee> Taxes for more details.
Related articles and Documentation
How to configure Inclusive or Exclusive taxes in Chargebee?