How to solve the error "Error: Not a valid product or service name. Names must have at least one character and cannot include tabs, newlines or ':'?

Modified on: Mon, 17 Jul, 2023 at 2:25 PM

Scope

"Error: Not a valid product or service name. Names must have at least one character and cannot include tabs, newlines or ':'.,


Summary


 [ERROR CODE:6000, ERROR MESSAGE:A business validation error has occurred while processing your request, ERROR DETAIL: Business Validation Error: Not a valid product or service name.  Names must have at least one character and cannot include tabs, newlines or ':'., MORE ERROR DETAIL:

] is the complete error message.


Solution


Please note that the items which have these errors have a colon character as part of the SKU field and it is not an accepted character while syncing the products to QBO. 

You have to go to Plans/Addons -> Open the plan/addon price point -> Edit Plan/Addon price point -> Edit SKU not to have any ":" or empty spaces. 

The only accepted character is the hyphen. 

Once this is fixed, the items would automatically sync across.


Related Articles and Documentation

Quickbooks - Error code:6000;Business validation error

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