I am unable to send update payment method for direct debit customers. Why?
Update payment method is missing or direct debit customers
There are a few pre-requisite to be met so that the customers can update their direct debit account information via the updated payment method.
Please verify if the following information is met:
1. Check the settings under: Settings -> Configure Chargebee -> Gateway -> Your Gateway -> Advanced Settings -> Display Direct Debit as a payment method for.
Here, if you have chosen “Customers with Direct Debit Payments enabled”, then further verify the below settings under the customer.
2. Open the specific customer record -> Edit Customer -> Make sure that “Allow this Customer to pay via his/her bank account” is enabled.
3. For the customer to get the correct direct debit option (Example: ACH, PAD, SEPA) make sure the preferred currency is selected correctly under the customer record.
4. If you are using the single-page checkout and the “Rhapsody Theme” then the Direct Debit option will not be available in the “Update Payment method” option. Hence, try changing the theme to a different one.