How to not send the cancel subscription emails to subscriptions that have a cancellation scheduled?

Modified on: Fri, 19 Sep, 2025 at 6:18 PM

Scope

Do not send emails for cancel subscription email for scheduled cancellation. 

How to restrict email notifications for a scheduled cancellation subscriptions?


Solution 


This can be done using the Email Segmentation feature in Chargebee.
Navigate to Settings->Configure Chargebee-> Email notifications-> Click on Manage segment-> Create new filter->Select the filter as has scheduled changes as false from the subscriptions tab -> Save the filter so that only subscriptions without scheduled changes will get the Cancellation emails.


Here’s more information about Email Segmentation.

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