QB error: Sync status: CREATE_FAILED, The payment chart of account for the invoice payment gateway ELAVON and currency USD was not mapped

Modified on: Fri, 25 Nov, 2022 at 8:15 PM

Scope
The payment chart of account for the invoice payment gateway ELAVON and currency USD was not mapped
Summary
This error normally occurs if you have not configured your payment gateway (Elavon) as a clearing account on Quickbooks integration under Account Mapping for Payment & Refund Sync Rules.

Solution
To fix this error, please go to Apps -> Quickbooks -> Manage Mapping -> Under Elavon (USD), you need to map a chart of accounts. This will resolve the issue.

A sample screenshot: 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
×