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Subscriptions are cancelled with this error and we have no idea why.
The error reason for subscription cancellation is shown as "Non-Compliant EU Customer" due to the following pieces of evidence not adhering to the Location Validation feature:
Customer's billing address country
The IP address of the device used by the customer
Location of the bank from which payment was made
The country code of SIM card used by the customer
The location of the customer's fixed land line
Credit Card's BIN
Please check once that this customer complies with the VAT Validation rules mentioned in the below document:
What happens when I schedule a cancellation?
Update your EU VAT number in Chargebee to avoid being charged EU VAT in your invoice