Scope

Structured Feedback Offer Layout

Solution

The drill-down offer layout allows you to capture additional information from users who select certain cancel reasons. 

With this Offer Layout and Action, you can create an additional single-choice question to ask customers when they select certain cancel reasons. Customers will use this offer to try and gather additional feedback around things like product or service complaints. We will be enabling this offer soon and will update this article with details on how to configure it when we do.