Effect of “Edit trial end date” on Billing Cycles of a subscription

Modified on: Mon, 5 Sep, 2022 at 5:11 PM

This article covers 

Why billing cycles are not showing anymore in the subscription?


Summary


When a subscription is in trial status with n number of fixed billing cycles and if that subscription’s trial is ended before the scheduled subscription activation date, it would change the number of Billing cycles from n to forever.


Solution


When a subscription is in trial status, and has n number of fixed billing cycles. If that subscription’s trial is ended before the scheduled subscription activation date, it would change the number of Billing cycles from n to forever.

Modifying the trial_end date (subscription_change event) to immediately, results in activating the subscription at the same timeThis leads to remaining_billing cycles getting nullified

This happens because previously when billing cycles were set for the subscription when it was created, it was as per a specific (pre-determined) activation date of the subscription. When changes were made to the activation of the subscription, the next_billing_date of the subscription got affected, which nullified the presence of remaining_billing_cycles as well.

You can now go to “Edit Subscription” and set the (Fixed) number of billing cycles back to your desired number, and click “Update”.

Note: This is applicable for Trial status subscriptions only.


Related articles and Documentation

Can I change the trial end date for an existing trial subscription?
Trial Period

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