What is NRR (Net Revenue Retention) and where to check this metric in Revenue Story?

Modified on: Wed, 3 Aug, 2022 at 11:53 AM

This article covers 

What is NRR?

Where to find the NRR metric in Revenue Story?


Summary


NRR (Net Revenue Retention) aka NDR (Net Dollar Retention) is the percentage of Monthly Recurring Revenue retained during the current period in comparison with paid customers 12 months back.

The Net Revenue Retention metric will be available at the Customer Insights level on the Revenue Story side.


Solution


Net Revenue Retention = [Current Period MRR / Previous Period MRR (12 months ago)] x 100


The Net Revenue Retention metric will be available at the Customer Insights level on the Revenue Story side.



You can also download the underlying data from Net Revenue Retention metric at the Customer Insights level if needed.



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