What is the difference between Billing email and billing contact?

Modified on: Wed, 3 Aug, 2022 at 11:42 AM

This article covers 

How do we differentiate between billing email and billing contact email in the email configuration?

I want emails to be sent to the customer’s email and the billing contact email only. How do I accomplish this?


Summary


The difference between the billing email and the billing contact email is as follows. 


Billing Email - The email address that is a part of the customer's billing address. 
Billing Contact - The additional contacts that are added by checking the “Billing Contact” checkbox are called billing contacts. This email address will receive invoices and payment-related invoices.


Solution 

For every customer in Chargebee, there are 4 kinds of email that can be added.
a) Customer email
b) Billing email

c) Billing contact
d) Shipping email


The billing email is the email address that is added as a part of the customer’s billing address.
Below is a screenshot for your reference.



This is different from the customer’s email address.


All email notifications from Chargebee on the occurrence of the respective event are sent to the customer’s email address.


Now Chargebee also provides you with a feature to add additional email addresses to a customer called the “Additional Contacts”

You can add them by clicking on the Add additional contacts option on the customer details page. The additional contacts that are added by checking the “Billing Contact” checkbox are called billing contacts. This email address will receive invoices and payment-related invoices.



Now if you are looking to send email notifications let's say invoice receipt email notification to the customer email and the billing contact email only, you need to navigate to Settings > Configure Chargebee> Email notifications> Invoice receipts and click on the “Edit” option and enable the checkbox for “Send to Billing contacts” and Publish the changes.


Note: 
1. The first email notification during signup or when creating a new Customer can't be sent to the additional contact because an additional contact can only be added to an existing Customer.
2. You can add up to six additional contacts for a customer.
3. You will need to enable the checkboxes as per your requirements to each of the email notifications manually on your Chargebee site



Related articles and Documentation

Additional Contacts
Configuring Email notifications



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
×