I want to remove some of the reason codes attached to credit note.

Modified on: Tue, 24 May, 2022 at 5:41 PM


How to remove credit note reason code?


You can delete the custom reason codes any time by clicking the more icon next to them. You cannot delete the default reason codes, you can simply disable them and they will not appear in the list of reasons for selection.


Chargebee allows you to use the default reason codes as well as add custom reason code. The default reason codes for a credit note are as mentioned in the below image.

To disable or delete a reason code follow the steps below

Step 1: Navigate to Settings > Configure Chargebee > Reason Codes.

Step 2: Choose the custom reason code you prefer to delete and click on the (three ellipsis) button and click delete.  

 You can disable the all reason codes by using the toggle button. This will also remove it from listing it in the option. 

Related Articles

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Configuring reason codes in Chargebee

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