This article covers 

Why discount items are not being calculated correctly.

Solution

• Go to Netsuite and open the Discount Item by going to List -> Accounting -> Items 

• Check to see if the discount item has a rate associated with it.

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• We will need to eliminate this rate field and create a discount item.

• To do this, create a “new form” for discount items and remove the rate field as follows:

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Once a new form has been created, use the new form to create a discount item and provide the internal id of the discount item to [email protected] to map it in ChargeBee.