Why is the discount item not calculated correctly? - Netsuite

Modified on: Mon, 31 Jan, 2022 at 11:18 AM

This article covers 

Why discount items are not being calculated correctly.


  • Go to Netsuite and open the Discount Item by going to List -> Accounting -> Items 

  • Check to see if the discount item has a rate associated with it.

  • We will need to eliminate this rate field and create a discount item.

  • To do this, create a “new form” for discount items and remove the rate field as follows:

Once a new form has been created, use the new form to create a discount item and provide the internal id of the discount item to support@chargebee.com to map it in ChargeBee.

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