Scope
How to configure Twilio in Chargebee?
What are the prerequisites for Twilio integration?
What is Twilio?
Summary
Twilio is a cloud communications platform for sending and receiving SMS and phone calls without the complexity of involving network carriers. Ensure the below prerequisites are met and then go to Settings > Third Party Integrations > Twilio. Click Connect to initiate the setup
Prerequisites
- Upgraded Twilio Account
- SMS capable phone numbers provided by Twilio
Solution
Step 1: Initiating the setup
From your Chargebee Site, navigate to Settings > Third Party Integrations > Twilio. Click Connect
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/74605032/original/Y2H-zZVbG7g98UT-GEQBInNR-VwniFF20Q.png?1685700775)
Step 2: Twilio Account Details
You will be prompted to enter your Twilio Account SID and Twilio Auth Token.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/74605033/original/xO5fW7RD8fxOgHSX3A2wowq8v5cnrfz2pw.png?1685700775)
To find Twilio's SID and auth token, log in to your Twilio account and navigate to User > Account > Settings
Step 3: Choose the Twilio Number/Message Service
You will be asked to choose from the Twilio Phone Number or the Twilio Message Service SID for Chargebee to send SMS.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/74605034/original/FMu_UEhZ9IBHiFYlbBLNl4sCWWJbppLnew.png?1685700776)
Twilio Number is the phone number using which you are permitting Chargebee to send the SMS to your customers.
Twilio Message Service: If you have a message service set up in your Twilio account, you enter the SID here.
You will be asked to enter your phone number to send a test SMS to ensure the SID is valid.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/74605035/original/wxSRyB_17GxrFAedbb_-tbztkUqr_p1JkQ.png?1685700776)
This will connect your Chargebee Account and Twilio Account