Hubspot - No open deal found error

Modified on: Fri, 3 Mar, 2023 at 4:55 PM

Error Message: Deal sync failed due to no open deals.


These errors are record-level errors pertaining to customer records in Chargebee.

Status: Failed

Reason: This error only happens when the sync rule When a subscription is created in Chargebee is set to Update existing. The error indicates that no open deal (deal with probability < 100%) was found to sync to.

Solution: Perform one of the following actions:

If you want a deal to be automatically created, then set When a subscription is created in Chargebee to Create deal.

If you want to create the deal yourself, then create a deal under the matching contact in HubSpot.


I. We have sunset the Hubspot legacy integration on March 3, 2023 which will not be available on the Marketplace. 

II. We have migrated from
 Hubspot legacy to Hubspot Quote to Cash (Q2C) integration, with the release of self-serve flows for customer and subscription sync from Chargebee to Hubspot which also have all features that was on the legacy integration. 

III.  This migration will not impact the existing users and they will continue to use the integration normally as before. Reach out to us from here to know more.

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