Hubspot - No open deal found error

Modified on: Mon, 20 Sep, 2021 at 5:57 PM

Error Message: Deal sync failed due to no open deals.


These errors are record-level errors pertaining to customer records in Chargebee.

Status: Failed

Reason: This error only happens when the sync rule When a subscription is created in Chargebee is set to Update existing. The error indicates that no open deal (deal with probability < 100%) was found to sync to.

Solution: Perform one of the following actions:

If you want a deal to be automatically created, then set When a subscription is created in Chargebee to Create deal.

If you want to create the deal yourself, then create a deal under the matching contact in HubSpot.

Monica is the author of this solution article.

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