Hubspot - Contact missing error

Modified on: Fri, 3 Mar, 2023 at 4:45 PM

Error Message: Could not find HubSpot Contact <HubSpot-Contact-Handle> associated with Chargebee Customer ID.


These errors occur when the integration tries to sync individual records from Chargebee to HubSpot. Follow the steps below in Chargebee to see the list of record-level errors:

  1. On the left menu, click Settings > Third-party Integrations.

  2. Under Apps connected, select HubSpot.

  3. Unless the sync is currently underway, a Sync Health card is displayed.

  4. To see record-level errors, either click on View errors in current sync or View all.

Status: Failed


This error occurs when a previously mapped HubSpot contact is deleted. The mapped Chargebee customer record has changed since the last sync and now fails to sync to HubSpot due to the missing contact.

Solution: Perform one of the following actions:

If the HubSpot contact was deleted in error, then re-create the contact ensuring that the value of the unique field matches that of the unique field in Chargebee.

If the customer record in Chargebee is no longer valid, then delete the customer record in Chargebee.


I. We have sunset the Hubspot legacy integration on March 3, 2023 which will not be available on the Marketplace. 

II. We have migrated from
 Hubspot legacy to Hubspot Quote to Cash (Q2C) integration, with the release of self-serve flows for customer and subscription sync from Chargebee to Hubspot which also have all features that was on the legacy integration. 

III.  This migration will not impact the existing users and they will continue to use the integration normally as before. Reach out to us from here to know more.

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