Hubspot - Contact missing error

Modified on: Mon, 20 Sep, 2021 at 5:42 PM

Scope
Error Message: Could not find HubSpot Contact <HubSpot-Contact-Handle> associated with Chargebee Customer ID.


Summary

These errors occur when the integration tries to sync individual records from Chargebee to HubSpot. Follow the steps below in Chargebee to see the list of record-level errors:

  1. On the left menu, click Settings > Third-party Integrations.

  2. Under Apps connected, select HubSpot.

  3. Unless the sync is currently underway, a Sync Health card is displayed.

  4. To see record-level errors, either click on View errors in current sync or View all.


Status: Failed

Reason: 

This error occurs when a previously mapped HubSpot contact is deleted. The mapped Chargebee customer record has changed since the last sync and now fails to sync to HubSpot due to the missing contact.

Solution: Perform one of the following actions:

If the HubSpot contact was deleted in error, then re-create the contact ensuring that the value of the unique field matches that of the unique field in Chargebee.

If the customer record in Chargebee is no longer valid, then delete the customer record in Chargebee.

M
Monica is the author of this solution article.

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