How to delete a product family?

Modified on: Sat, 12 Jun, 2021 at 7:55 PM

Scope

I am unable to delete a product family.

The delete button in the product family is disabled. 


Summary

The delete button for a specific product family will be disabled if there are 

  • subscriptions attached to the plans/addons that are not deleted. 
  • existing price points under any plan/addon that are not deleted.
  • plans/addons/charges linked to this product family that are not deleted.
Note: Even if the plan/addon is archived the respective prodcut family cannot be deleted.



Once all the entities related to the Product family are deleted, the 'Delete Product Family' get enabled. 

Warning : This is an irreversible action. Please ensure all the details are checked twice before proceeding. 



M
Monica is the author of this solution article.

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