Session validity time for a customer portal link created via API

Modified on: Mon, 7 Jun, 2021 at 7:40 PM

The portal access URL that is generated using the portal session API is valid for 1 hour from the time of creation (in fact the API response JSON contains the expiry timestamp as well). 

  • The access URL should be accessed by the customer within one hour from the time it was created.
  • Once accessed, the session is valid until the user logs out from the portal UI or logout API is called from your application for this session.
  • Once accessed, the access URL cannot be reused. Hence do not persist with this URL. Whenever you need to provide access to the portal, you need to create a new portal session.

Monica is the author of this solution article.

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