Xero sync error - Payments can only be made against Authorised documents & Payment amount exceeds the amount outstanding on this document.

Modified on: Wed, 17 Feb, 2021 at 5:27 PM

Scope

Sync errors in payments and refunds - [Xero] 1) Payments can only be made against Authorised documents. 2) Payment amount exceeds the amount outstanding on this document. 


Summary


This error occurs when an offline payment is recorded both in Chargebee and Xero. In this case, the error gets triggered when the invoice is already in Paid status in Xero and the integration tries to sync an offline payment on the same invoice. For this scenario, we would suggest that you should record the payments in one system and let the integration sync the data.


You can record the offline payment in two places in Chargebee


At invoice level: 



At Customer level:



Related articles and Documentation

Offline Payment Sync (Xero to Chargebee)

M
Monica is the author of this solution article.

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