My Dashboard values are not getting updated in Chargebee

Modified on: Sun, 6 Sep, 2020 at 6:06 PM

This article covers 

Delay in Dashboard updates

Chargebee Dashboard update issues

Dashboard data not updated

I could see a mismatch of numbers in revenue reports displayed in the Chargebee Dashboard. Why is this happening?


Summary


The data on the Dashboard takes about 2-3 hours to be crunched and updated.


If you find discrepancies or differences in values on your Chargebee Dashboard it could be due to high volumes of data that is being processed, ETL job failures, etc.

Chargebee Dashboard: Home


Following are the reasons for the delay in the Dashboard updates:


  1. Scheduled synchronizations

  2. Delay in synchronization when high volumes are processed 

    1. Differs from domain to domain depending on the volume of data

  3. Time zone mismatch

    1. For example, when the timezone is set to America/Panama in Chargebee and Asia/Calcutta in Revenue Story


Note:
The data sources for the metrics displayed in the Chargebee dashboard are derived from RevenueStory which uses some time to deliver the real-time metrics. Therefore, you may experience a mismatch in your revenue in the interim period of the update.


If you are experiencing a discrepancy in data after the update or inappropriate delay in updates contact support.


Related articles and Documentation

What kind of reports does Chargebee offer?

Can the Chargebee dashboard be customized?

K
Kirthiga is the author of this solution article.

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