Quickbooks - Error code: 620;TxnID cannot be linked

Modified on: Sun, 6 Sep, 2020 at 5:28 PM

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Third-party request failed [ERROR CODE:620;ERROR MESSAGE:TxnID Cannot Be Linked

ERROR DETAIL:TxnID Cannot Be Linked : <XXXX>;MORE ERROR DETAIL:Payment.Line.LinkedTxn.TxnId ]


Summary


This error occurs when the customer record associated with the transaction at the time of invoice creation(in QBO) is different from the customer record found during payment creation (in QBO).


To resolve this error, navigate to your Quickbooks account and share the required customer ID(present in the URL of the customer page) to support.




K
Kirthiga is the author of this solution article.

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