Summary
Before each sync takes place from Chargebee to Quickbooks it runs a set of pre-requisite validations. The sync stops and exits if there is any discrepancy while cross-checking the fields.
Listed below are the fields that help you troubleshoot this error,
Fields Checked | Corresponding error message | Reason |
Test connection | Auth failed, as the access to your organization is no longer valid | Authentication failure |
Dependent entity (References) | Dependent items for the sync are failed - “ …” | It checks for Ad Hoc discount, setup-charges, roundoff, bad-debt items present in Quickbooks |
Multi-currency | Please enable the multicurrency feature in QuickBooks and add necessary currencies to continue the sync | Multicurrency mismatch.
(ie. when the multicurrency feature is enabled in Chargebee and disabled in QuickBooks.) |
Sales tax | Please setup tax in QuickBooks to continue the sync. | Sales tax is enabled in Chargebee and disabled in Quickbooks |
Contact support if you need more help on fixing this error.
