Scope
Sync failed to complete - Quickbooks Online
Sync failed due to an internal error - Quickbooks Online
Sync failed Quickbooks Online
Solution
Before each sync takes place from Chargebee to Quickbooks Online, it runs a set of pre-requisite validations. The sync stops and exits if there is any discrepancy while cross-checking the fields.
Listed below are the fields that help you troubleshoot this error:
Fields Checked | Corresponding error message | Reason |
Test connection | Auth failed, as the access to your organization is no longer valid | Authentication failure |
Dependent entity (References) | Dependent items for the sync are failed - “ …” | It checks for Ad Hoc discounts, setup charges, roundoff, and bad-debt items present in Quickbooks Online |
Multi-currency | Please enable the multicurrency feature in QuickBooks Online and add the necessary currencies to continue the sync | Multicurrency mismatch.
(ie. When the multicurrency feature is enabled in Chargebee and disabled in QuickBooks Online) |
Sales tax | Please set up tax in QuickBooks Online to continue the sync. | Sales tax is enabled in Chargebee and disabled in Quickbooks Online |
Contact support if you need more help fixing this error.
