I cannot allow my customers to checkout without payment details. Why?

Modified on: Mon, 19 Sep, 2022 at 2:19 PM

This article covers 

How to enable Google Invisible Recaptcha for my custom domain?

Payment method is being asked for plans with 0$ checkout while settings is enabled

Payment method is being asked for plans with zero dollar checkout while settings is enabled


Summary


You can allow your customers to checkout without payment details only after you create and enable the Invisible Recaptcha keys for your custom domain. This setting requires backend action.

Recaptcha is mainly used to protect websites from spam and bot initiated activity. This is to ensure that all your subscriptions are authentic and not bot controlled.


How to enable Google Recaptcha:

  1. Create an invisible Recaptcha 

  2. Capture the 2 client keys (Site Key, Secret Key)

  3. Contact support to register the keys in the backend 

  4. Enable the “Allow customers to checkout without payment details” option


Note: Ensure you share the keys securely in an encrypted file/google document.




Note: If your custom domain has changed, expired, or removed make sure you configure the Invisible Recaptcha keys for the new or updated custom domain.


If payment method is still being asked, then you might be performing checkout_existing API endpoint. This feature is applicable only for new subscriptions created through checkout and not for existing subscriptions.”


Refer to the configuration details and FAQs for checkout to know more about what white-label merchants have to do to “Checkout without payment”.


Related articles and Documentation


Can Google Recaptcha be disabled while logging into Chargebee?

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