What is an Abandoned Cart?

Modified on: Mon, 30 Jan, 2023 at 6:52 PM

This article covers:

What is an abandoned cart?

How abandoned carts are managed in Chargebee?

Is there a way for us to receive a list of clients/customers that utilized the drop-in-script and did not proceed?


When a customer leaves items in a cart and does not complete the purchase, it is considered as an abandoned cart. 

In Chargebee, if a customer leaves the checkout page unattended for 30 minutes, or when they close the web page and not return to it within 30 minutes, it is counted as an Abandoned Cart. Abandoned cart tracking allows you to measure how many visitors/customers leave the checkout without completing a purchase. To enable this feature, go to Settings > Checkout and Self-Serve Portal > Configuration > Checkout > Turn on the Track abandoned carts toggle.

Chargebee provides email notifications that can be used to notify the customer about the items they have left in the cart without completing the purchase. To enable this, head to Settings > Configure Chargebee > Email Notifications > Abandoned Cart Reminders.

We also provide the Abandoned Cart Report with the customer and checkout details. To view this, navigate to Reports > Revenue Recovery > Abandoned Carts.

This is a site-level settings and cannot be customized for a specific customer. Disabling the email reminder is available on site-level which will disable the reminders for all customers not for specific user.

Currently, email notifications are sent twice a day. Contact support@chargebee.com  to alter the frequency of notifications.


  1. This feature is available only on selected plans

  2. The Abandoned Cart Tracking via API is available from the Rise Plan

  3. The Abandoned Cart Reports are available only from the Scale Plan

Related articles and documentation:

Tracking abandoned carts via API

Abandoned Carts

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