Changing Ownership of the Chargebee account if the owner is not present

Modified on: Wed, 28 Nov, 2018 at 6:41 PM

Scope of the Article:

This article is intended to cover all the possible scenarios which arise when the owner of the site is unavailable.


As Chargebee validates a user, using their email address, the registered email address on file can be used as a mode of authorization.

If the current owner of the account is no longer a part of the organization or unavailable under any circumstances and no other user(s) have access to the site, you need to change the ownership of the Chargebee site. 

The ownership change can only be done to an existing Admin user on the respective site, the Admin user needs to be on both the Test & Live site.


The ownership change can be done in the following manner. 

If the owner is already present and you just want to transfer the ownership to another user, please refer here.

Case-1: To reinstate the deleted email.

  1. Before you request to reinstate the deleted email, you can check with your IT team if they can forward any new emails to your inbox so that you get access to the Password reset email. This way you can get access to the Chargebee site as the current owner.

  2. You will need to reinstate your email address in place of the past owner’s email in order to gain access to the account. You can contact your IT team in your company in order to do this.

  3. Once you have reinstated the email address, you can use the Forgot Password option to change the password of the owner’s account and login to the Chargebee site. 

  4. You can now change the ownership to your email address by navigating to Settings > Team Members. Use the Make Owner option. 

Case-2: Domain ownership verification (Applicable only if Case-1 cannot be carried out)

  1. To prove the ownership of the Domain, you can contact your IT team, to add a TXT record to your domain’s DNS. 

  2. The TXT file will need to contain a random key which will be provided by the Chargebee Team, you can contact us here.

  1. On verifying the TXT file, we (Chargebee support) will be able to change the ownership to another Admin User on the account.

Note: If you do not have an Admin user on your site contact Chargebee support.

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