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Have the ability to change the receiving customer for a gift subscription.

We would like to have the ability to change the customer that will be receiving a gift subscription. This would be used to resolve this critical use case:

  1. The Gifter puts in the wrong email address for their gift for an existing subscriber.
    - The Gifter might might know the correct email address or may mistype the email address.
  2. The intended Receiver is not be able to redeem a gift on their main account.
We have to resolve this through by manually redeeming the gift and then assigning a mock gift subscription to the intended Receiver.

We know that this will become a major customer service issue, so being able to simply change the Recipient on the gift subscription would greatly improve our record keeping and make it much easier to resolve these issues.


Hi Jefferson,


We understand that you want the change the gift receiver or recipient details of the customer. This is possible only on two conditions:


  1. If the recipient (to whom the gift subscription is wrongly sent to) has not yet claimed his gift subscription.
  2. If the gift subscription is dated to the future and is not yet released.


If the status is unclaimed then the email can be changed under Subscriptions > Change Customer Details. The email can be changed as displayed below.


 


To resend the email to the recipient, type the updated email id in the Forward to column from Subscriptions > Emails and Click Send.





Let me know if you have any questions.


Regards,

Kirthiga A

After the customer claims gift then what happens if the customer changes their email back to their original email -- does the gift subscription get disassociated with their account?


Since we are worried about existing customers, changing their email address would be affecting a good data on a healthy account. We would have to temporarily have to switch them over to an incorrect email address on their primary account, wait for them to claim the gift, then revert the email back to the correct email address when they claim the gift.


While this is better than using a mock account, this is still a big customer service hurdle since means that the user's email address will be wrong until the claim is completed, and the process is not very transparent. If we had the ability to just change over the customer attached to the gift, it would make it much easier for our end users and customer service.

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