Braintree

Errors and Troubleshooting in Braintree

Can I view Processor Responses in my Braintree account?
Yes, you can. While processor response codes are available by default, additional processor responses are not available to merchants on the web interface u...
Sun, 25 Mar, 2018 at 11:46 AM
AVS/CVV: Configuration and error codes
Braintree’s elaborate AVS and CVV settings allow you to reject transactions that do not meet your fraud filter criteria. You can access AVS settings via Se...
Tue, 17 Apr, 2018 at 9:34 PM
Error: 2046/2038 Declined/Processor Declined. What’s going on?
Two of the most frequently returned response codes, 2046 and 2038 indicate that the customer’s bank is unwilling to accept the transaction - they are retu...
Tue, 26 Jun, 2018 at 11:09 PM
Error: 2005 Invalid credit card number. What’s going on?
This hard decline (a hard decline is a permanent decline that should not be retried as subsequent attempts will also be unsuccessful) indicates that the ca...
Mon, 26 Mar, 2018 at 11:39 AM
Error: 2015 Transaction not allowed. What’s going on?
This hard decline (a hard decline is a decline that is not temporary; it should not be retried as subsequent attempts will also be unsuccessful) indicates ...
Mon, 26 Mar, 2018 at 11:40 AM
Error: 2047/2053 Call Issuer. Pick up card/Card reported lost or stolen. What’s going on?
This error indicates that the card has been reported as lost or stolen by the cardholder. Ideally, the card company would have you keep the card and report ...
Mon, 26 Mar, 2018 at 11:41 AM
Error: 2000 Do Not Honor. What’s going on?
This error indicates that the customer’s bank is unwilling to accept the transaction. It’s causes are diverse and difficult to pin down without contacting ...
Mon, 26 Mar, 2018 at 11:43 AM
Error: 2057 Issuer/Cardholder has put a restriction on the card. What’s going on?
This error indicates that the owner of the card has placed a restriction on the card that is not allowing the transaction to go through. Being a soft decli...
Mon, 26 Mar, 2018 at 11:44 AM
Error: 91517/91577 Payment instrument is not accepted by this merchant account/merchant account does not support payment instrument. What’s going on?
91517 and 91577 are validation errors. These errors indicate that a particular card type (American Express for example) or a token (read about tokens here)...
Mon, 26 Mar, 2018 at 11:45 AM
Error: 3000 Processor Network unavailable. What’s going on?
Braintree assigns a certain number of processing terminals (through one of their partner banks) to each of its merchants for payment processing. This error...
Mon, 26 Mar, 2018 at 11:37 AM