PayPal Pro

Card decline errors and troubleshooting with PayPal Pro

I have just gone live on PayPal Pro and none of my payments are going through. What’s going on?
Transitioning from PayPal’s sandbox to your live site, there are certain settings you must configure on PayPal in order to process transactions; failing to...
Mon, 26 Mar, 2018 at 8:53 AM
Error 10755 - This transaction cannot be processed due to an unsupported currency. What’s going on?
Note: Ensure that the currency you are trying to transact is supported by PayPal before you visit your Payment Receiving Preferences. ...
Wed, 19 Oct, 2016 at 1:22 PM
Error: 10216 Confirmed address required. What’s going on?
Configuring your payment receiving preferences in PayPal under Profile >> My selling tools >> Getting paid and managing my risk >> Block...
Mon, 26 Mar, 2018 at 8:54 AM
Error: 10417 Transaction cannot complete. What’s going on?
This error suggests that the customer cannot make a payment with her PayPal wallet. It can occur for any number of reasons, from insufficient funds to a bl...
Mon, 26 Mar, 2018 at 10:42 AM
Error: 10422 Customer must choose new funding sources. What’s going on?
This error occurs when your customer needs to choose a new funding source because there was an issue (like insufficient funds) with the previous payment me...
Mon, 26 Mar, 2018 at 10:43 AM
Error: 15005 Processor Decline. What’s going on?
One of the most frequent errors on PayPal, this error code is thrown when the transaction is declined at the issuing bank rather than at PayPal. Processor ...
Mon, 26 Mar, 2018 at 10:43 AM
Error: 15004 Gateway decline. What’s going on?
This error occurs because the Credit Card Verification Number (CVV) entered is different from the one on the credit card. This error also occurs when the ...
Mon, 26 Mar, 2018 at 10:44 AM
Error: 10752 Transaction cannot be processed. What’s going on?
This error points to a problem with the issuing bank and not PayPal. Possible causes for the error include the transaction being considered too high ri...
Mon, 26 Mar, 2018 at 10:45 AM
Error: 10565 The merchant country is not supported. What's going on?
This error message 10565 The merchant country is not supported usually appears when someone is using Paypal Pro outside of the allowed countries. For now...
Mon, 26 Mar, 2018 at 10:45 AM
Error: 15006/7 - Processor Decline. What’s going on?
This error is a direct result of an invalid credit card; it occurs when the issuing bank declines the transaction in question because the card has expired ...
Mon, 26 Mar, 2018 at 10:46 AM