Cards

Solutions for some of the frequently asked questions about Cards and Payment Gateways.

Can I use multiple currencies with my Chargebee account?
Multi-currency pricing is available across all our plans for our supported currencies and its feature capability is based on the Chargebee plan you’re on...
Wed, 12 Sep, 2018 at 3:32 PM
Can I notify customers if their card has expired, or is about to expire?
Absolutely!  We have email notifications such as ‘card expiring’ and ‘card expired’ that send out reminders to customers.  You can customiz...
Mon, 1 Feb, 2016 at 4:20 PM
Is Chargebee a payment gateway?
Chargebee is not a payment gateway. We are a subscription management system that handles recurring billing, invoicing and life cycle management starti...
Wed, 31 May, 2017 at 4:32 PM
Can Chargebee help protect against fraud?
Chargebee doesn’t provide fraud protection, but you can configure the appropriate settings within your payment gateway. Here are instructions to...
Mon, 1 Feb, 2016 at 4:25 PM
My customers are not able to sign up using their American Express, Discover, JCB or Diners Club cards even though these card types are enabled in Chargebee. How can I fix this?
Enabling the card type in Chargebee Gateway settings will only display the icon in the hosted page. Making this change does not nec...
Fri, 19 Aug, 2016 at 12:39 PM
How can customers add or update their payment information in Chargebee?
There are two ways to do this: 1. Customers can either login to the customer portal and add/update their payment information, provided you've...
Tue, 7 Mar, 2017 at 8:31 PM
I want to edit specific card details for a customer such as the date of expiry. Is this possible?
Yes, partial card update is now possible (only with APIs at the moment). You can edit specific details such as the card name, billing address or expiry deta...
Fri, 10 Nov, 2017 at 12:34 AM
Where is the credit card stored for recurring transactions? Is it safe?
This article also answers: Does Chargebee wok as a card storage vault? What is the card related information stored in Chargebee? With which ga...
Sun, 25 Mar, 2018 at 11:37 AM