Support Portal access and activation

Modified on: Thu, 11 Apr, 2024 at 5:30 PM


Error "You are not authorized to access this portal. Kindly contact your helpdesk administrator" while accessing Chargebee support portal

How to access Chargebee Support Portal?

How to get access to Chargebee Support Portal?


The support portal allows you to access Chargebee Knowledge Base Articles, create tickets with support, and manage the tickets as per status (Open, Pending, Resolved).

  • Step 1: Profile creation
  • Step 2: Activation
  • Step 4: Ticket status


Step 1: Profile creation

Click here to access Support Portal page  and click on “Sign Up

Enter "Full Name" and "Email" registered with Chargebee.

Click here to contact Chargebee Support and request for support portal activation.

Step 2: Activation

Chargebee support will send you an activation email. Click on the link to activate your account.

You will receive the following email to activate your email and set a password.

Step 3: Ticket Status

  • Once activated, you can access all the Knowledge base articles, and you will be able to view all the tickets raised by other company members, their status, and their history.

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