Scope

How can Danish Special characters be displayed in Chargebee?

Why are Danish Special characters not showing up in translations?

Summary

Danish special characters such as Æ, Ø, Å are supported in Chargebee. After saving in Excel, open the CSV in notepad++ and change encoding to UTF-8 (using “convert to UTF-8”), and ensure it has Window (CR LF) character set. Then save it again, and the characters will show up correctly.

Solution

If the special characters such as  Æ, Ø, Å are not displayed correctly, it could be due to a possible encoding issue with the program that you are using to save the CSV file.

We recommend to copy the text from the file into a text editor application and save the value in the file and then try uploading it. This should avoid any encoding issues and sort out the display issue of special characters.

Here's the common practice used, to display special characters:

After saving in Excel, open the CSV in notepad++ and change encoding to UTF-8 (using “convert to UTF-8”), and ensure it has Window (CR LF) character set. Then save it again, and the characters will show up correctly.