Scope
There was a problem displaying this content. Try refreshing the page. If this issue persists, contact your app developer for assistance.
Summary
The reason we are facing this error is due to both the Chargebee integrations are present on the HubSpot app & as you know we can't use both integrations together. You need to uninstall the older version of the Chargebee app from HubSpot you should be able to resolve the error.
Note:
I. We have sunset the Hubspot legacy integration on March 3, 2023 which will not be available on the Marketplace.
II. We have migrated from Hubspot legacy to Hubspot Quote to Cash (Q2C) integration, with the release of self-serve flows for customer and subscription sync from Chargebee to Hubspot which also have all features that was on the legacy integration.
III. This migration will not impact the existing users and they will continue to use the integration normally as before. Reach out to us from here to know more.
Solution
1. Try to delete cookies and cache from the browser and check if that helps.
2. Try using a different browser or an incognito mode to see if that resolves the issue. If the issue persists, then there might be a conflict between apps.
- We will not retain mappings from the old HubSpot integration for contacts and deals and pass them to the new integration of Q2C. Through Q2C only new companies will be created as new customers in Chargebee and their associated deals would be created as subscriptions.
Once you perform the steps from this link for video reference the subscription card error should be resolved.
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